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Return Policy

7-Day Return Policy

Eligibility for Returns:

  • Items must be returned within 7 days from the date of receipt.
  • Items must be unused, unwashed, and in the original packaging with all tags attached.

Return Process:

  1. Contact our customer service team at Support@JB-Jewelry.com within 7 days of receiving your order to initiate a return.
  2. Provide your order number and the reason for the return.
  3. Our customer service team will provide you with a return authorization number and the return shipping address.
  4. Pack the item securely in the original packaging and include the return authorization number.
  5. Ship the item back to us using a trackable shipping method.

Refunds:

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to the original payment method within 5-7 business days.
  • Shipping charges are non-refundable.

Exchanges:

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
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